FAQs
Where do you ship from?
We ship directly from our global distribution centers to ensure you get the best price possible without the retail markup.
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you are not satisfied with the results or if the product arrives damaged, simply email us at [ВСТАВЬ СВОЙ EMAIL], and we will issue a full refund or send a replacement. Risk-free.
How long does shipping take?
Due to high virality on social media, we are currently experiencing a high volume of orders.
- USA: 7-15 business days.
- International: 10-20 business days.
- You will receive a tracking number via email within 1-3 days after your purchase.
What fabrics can I use it on?
It works on almost everything!
- Clothing: Wool coats, sweaters, hoodies, leggings (yoga pants), cotton t-shirts, socks.
- Home: Sofas, cushions, blankets, curtains, and even carpets.
- Note: We do not recommend using it on very loose knits or embroidery.
Does it need batteries?
No! Say goodbye to buying AA batteries. The RENUE™ Pro Edition features a built-in high-capacity rechargeable battery. It comes with a USB-C cable (included), and a single charge lasts up to 90 minutes of continuous use.
My device won't turn on, is it broken?
Most likely, it's the safety lock! For your protection, the device will not start if the mesh cover is loose. Please simply tighten the mesh cover firmly until it clicks or feels tight, and try again.
Will this damage or cut holes in my clothes?
No. The RENUE™ is designed with a precision honeycomb stainless steel mesh that acts as a protective shield. The blades only slice the lint that enters the holes, leaving your fabric underneath completely safe. Plus, with our 3-Speed Control, you can choose 'Gear 1' for delicate items like leggings or scarves for extra safety.